1. Introduction
Welcome to Veloura Home Linen. These Terms and Conditions govern your use of our website and the purchase of our premium bedding and home linens. By accessing our site or making a purchase, you agree to be bound by these terms.
Veloura Home Linen operates out of Vancouver, British Columbia, Canada. These terms are governed by the laws of the province of British Columbia and the federal laws of Canada applicable therein.
2. Products and Customization
We specialize in customizable, hotel-quality bed linens. While we make every effort to display the colors and textures of our Scandinavian-inspired linens accurately, we cannot guarantee that your device's display will perfectly reflect the physical product.
Personalized offers provided via our interactive quiz are subject to material availability. Custom-tailored bedding sets are made to order and require additional processing time, which will be communicated during the checkout process.
3. Pricing and Payments
All prices displayed on the Veloura Home Linen website are in Canadian Dollars (CAD) unless otherwise indicated. We reserve the right to modify prices at any time without prior notice. Promotional offers or personalized quiz discounts cannot be applied retroactively to past purchases.
4. Shipping and Returns
We ship exclusively within Canada. Standard and expedited shipping rates are calculated at checkout. For details on returns, please note that custom-fitted or personalized linens are non-refundable unless there is a confirmed manufacturing defect.
Standard (non-customized) linens may be returned within 30 days of receipt in their original, unwashed, and unused condition.
5. Privacy
Your submission of personal information through our customized bedding quiz and checkout process is governed by our Privacy Policy.
6. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please reach out to us. For quality and documentation purposes, all customer support is handled electronically.
- Brand: Veloura Home Linen
- Email: hello@velourahomelinen.com
- Address: 1155 Robson Street, Vancouver, BC V6E 1B5, Canada